Frequently Asked Questions
Everything you need to know about transforming your living space with POOTOO.
What is the typical shipping timeframe for furniture items?
Most of our home decor and furniture pieces are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer international shipping for POOTOO products?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to include more international destinations in the near future.
What is your return policy if a product doesn't fit my space?
We offer a 30-day 'Change of Mind' return policy. If the item is in its original packaging and unused condition, you can return it for a full refund, minus shipping costs.
Are the materials used in POOTOO furniture sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified wood and eco-friendly textiles to ensure our home products are as kind to the planet as they are to your home.
How can I track the status of my home delivery?
Once your order departs our warehouse, you will receive an email with a unique tracking number and a link to our logistics partner's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.